Altice Sucks Customer Reviews and Feedback
Altice USA, Inc., commonly known as Altice, is an American cable television provider with headquarters in New York City. It delivers pay television, Internet access, telephone services, and original television content to approximately 4.9 million residential and business customers in 21 states.
Altice has a terrible customer service, installations are delayed due to lack of appointments compliance, according to Josh at bbb.org
"The customer service I have received is easily the worst I have ever had to deal with across any company I have ever worked with. Over the course of 2 and a half weeks, I was given 5 different excuses for why the install technician couldn't come and install my internet. Five different times my appointment was rescheduled & 5 different times they blew me off. The worst part about the whole experience was that I never received a phone call from them explaining why their technician no call/no-showed to our scheduled appointment."
Direct Sales Representative alshitce (Former Employee) says"I did everything what I was supposed to do at work I committed myself so much to the company the company made changes constantly they’ll treat you like for them you just a number they don’t care about performanceStay away from SalesStay away from Sales"
Customer service (Former Employee) says"Employees are not valued. Management don't care about employees. There is no consideration for loyalty. It's hard to get approved for a whole vacation week."
Technical Support Representative (Former Employee) says"pretty much the worst place to work for i was paid well but after 3 years came out with and anxiety and depression disorder. Heard it went even further down hill when altice took over.micro managed to the extreme"
ERC- SERVICIO AL CLIENTE (Former Employee) says"El peor proyecto que he estado jamas, mal ambiente de trabajo queue back to back... Una pesadilla"
Corporate Executive Customer Relations Specialist (Former Employee) says"No response to provide regarding this company. I complied with the daily work required. Contact center resolution specialist. The company has changed in a negative way."
Retail Sales Agent (Current Employee) says"Hours worked is rounded down to short your pay, for example you work until 7:25pm they pay you until 7:00pm. No room for advancement. Overtime will be paid on one check, and retracted on the next. Commission has been cut 90% over the last 2 yearsFlexible break times as long as more than 2 people are working.Pay, management, no work life balance."
Technical Support Representative (Former Employee) says"Horrible place. I was thrown in a cubical. It was a nightmare. Felt as if I was back in college. Taking test every other week. I hope the new owners are running a farewell company."
Field Service Technician (Current Employee) says"AlticeUSA has a horrible management team as well as a disconnected senior executive staff that has no ability to relate to their workers or their day to day activities. They pay onboarding workers less than those who work at fast food chains and they're constantly cost cutting and making the staff they have available do more than intended. You work nonstop, and sometimes without lunch breaks. If you want check it out yourself and you'll see."
BBT III (Current Employee) says"Since Altice USA took over Cablevision the company has went down hill from no employee recognition, employees are treated unfairly the whole culture has changed from a great place to work to a horrible place to workNo prosLack of communication from management"
Technical Support Representative (Former Employee) says"Schedules are weekends and nights, changes every 6 months. Poor work life balance. The company is constantly downsizing and looking for cuts to fund their new products. This is done at the cost of quality and the customer.LocationManagement is closed to change."
Care Assistant (Former Employee) says"This has to be the worst place to work. They need donkeys not carers. Carers are stressed stretched to the limits. The manager is rude and very 2 faced with all staff."
Optimum Store Coordinator (Former Employee) says"I have nothing to say. They are horrible the company is nothing like it was ... it is now destroyed and they ruined many many lives doing so .... they are disgusting and all the current employees say the same thing"
Field Technician (Current Employee) says"Ever since Altice came in and fired almost all of the in-house staff and faculty it has been nothing but misery from everyone in the field. The executives have essentially eliminated all of the positions within the Altice core, and created their own subsidiary called Altice technical services and given all of us and ultimatum; either you take less pay and no benefits and work for ATS or leave.You have a jobPay, hours, schedule, lack of benefits."
Cable Technician (Former Employee) says"Greedy pathetic people. Ruined all that was good. Management does not care at all about the employees. They only care about profit and screwing over not just the employees but customers as well.Not working for themWorking for them"
IT Engineer (Former Employee) says"The company out sources most of the IT and the management is reactive in troubleshooting the issues instead of being proactive. It can do lot better with the in house IT than inexperienced offshore who are not skilled enough."
TECHNICAL SUPPORT (Former Employee) says"Peer stack ranking. low moral, no value in senior employees, no knowledge of showing customer or employee value. Hazardous work environment, office infestations."
Customer service. Dispatcher (Former Employee) says"Worked for them for 11 years. Accomplished many things, held different positions there. Be weary because seeing that this is an "at will " company they will let you go over the most trivial things especially if you have tenure with them.I was let go over a joke... 11 years and they threw me away like I was trash, completely devastated me. Overall the company was ran better when they were Cablevision, once altice came in to play it went downhill. They have no loyalty to their employees.Money. Room for growth. They pay for educationHigh turnover and will fire you over trivial things"
Customer Service Representative (Former Employee) says".Company merger acquisition, removed seniority, benefits, sick,vacation, bonuses and perks removed, and then company start firing employees, eliminated senior staff and replaced.none all removed eveng coffee and cafeteria utensilsbreaks removed and only given a 1/2 unpaid lunch"
Retail Sales Associate (Former Employee) says"Commission was always changing. You have to sell things to current customers that have what they need & do not want. Very stressful company to work for.Paid time offPoor management"
Technician (Former Employee) says"They dont care about you or the customers. If a customer complains about 1 thing fix that and leave. We used to fix the entire house now we dont even bother. Let the customers pay $80 for the call. Eventually they will stop calling cause they dont want to pay the fee is the idea. Dont work for this company. It was horrible"
Dave says"Company monopoly is the only reason to be a customer. Price and service suck."
willy says"worst company ever no notice given to customers when doing line work , they dont care that your working from home or your in school remotely, totally disrespectful twords the customer who pays there salary"
MikalG says"Poorly managed. Spending far, far too much time developing side (niche) projects and income sources than actually improving or supporting their CORE business. Purchases good companies and runs them into the ground. Telecom (intertnet, voip telephone, and cable-tv primary business) that want s to sell you business IT support, backup battery (ups) hardware, Insurance, Cellular services, Backup internet /wireless and cellular services, Advertising, Web development.. on and on.... these are business that Altice wants to break into and expand their core business. UNFORTANTELY, they are not even good at their core services! Their side hustles are even more poorly managed and implemented! EVERY single niche and side hustle has BETTER and MORE EXPERIENCED businesses as competition! Why in God\'s name would you ask Altice to provide IT support for your business... when they can\'t seem to manage their own network!? Just plain STUPID. Needs to spend their money maintaining and improving their core business. Lest the competition in the core areas overtake them. That would be a good thing, as they do not seem to have any direction or management ability. If not for near monopolization (they seem to thrive and buy systems out that are monopolized) this business model would immediately fail. This is (SEARS) going to die a slow death..... but it is going to die. "
ruth triska says"I have been trying to cancel this service ( which I never activated but keep on been charged for ) and it’s IMPOSSIBLE! They give you the run around with virtual or automatic response systems that keep on looping you to the same NO RESULTS RESPONSE, and if you try in line, at some point after you have been 10 minutes filling in answers to their questions, they kick you out of signing into your account, and back into answering more questions to which you have no answer because you need to get into your account in the first place. CLASS ACTION SUIT TO FOLLOW?"
tvtony alexander says"The worst cellular service I have ever had. At least six drop calls a day, no phone service in my townhouse with Wi-Fi,I really hope they get out of the business because they have no business being in it. Impossible to speak to a human being literally impossible. I had to go to an optimum cable place to get any type of help. You get what you pay for they have no towers all they do is use other services stay away!!!!"
noh love_ says"I ordered the phone and changed my mind due to some logistics with TMobile. I was told I would be refunded once the device is returned. It's been over 2 months since the return and no refund yet."
lucy gakii says"If I had a way of reviewing ZERO stars I would definitely. Please stay away from Altice Mobile. I signed up for the service and after reading reviews online I tried to cancel immediately the same day and the people who made me sign for it said that they don’t deal with Altice Mobile. I tried to chat with Altice Mobile agents online but they weren’t helpful. They said that the SIM card was already sent and they charged my credit card. I spent so many hours each day for a whole week trying to get help in cancellation only to get a lady online who told me that they’ll be charging my account every month for the services I never use, I never even got the sim card that they said they sent. I’m getting desperate and frustrated about everything and they’ve already charged my card for the second time. Stay away!!!"